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FAQ
What if I changed or canceled an order after I have placed it?
You are welcome to contact us via email at info@skinsmart.io or by phone 00966555031750 within one hour of placing the order and we will assist you with your request and refund your money.
Can I return, exchange or get a refund for my order?
In accordance with global and local retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
Which payment methods are accepted online?
Currently, we accept payment with Debit Cards (Mada), Credit Cards (Visa & MasterCard), Apple Pay, Tabby and Tamara Payment in installments and STCPay. Please note that your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell and avoid using abbreviations unless that is how your information appears on your statement.
What is Skin Smart.?
At Skin Smart., we've redefined how you discover, learn about, and shop for skincare. More than just an app, Skin Smart. is a complete ecosystem that helps you understand your skin, make informed choices, and access authentic, high-quality products from trusted sources.
The Skin Smart. App provides personalized skincare recommendations based on your skin type, concerns, and menstrual cycle phase. We feature verified distributors and Smart Retailers, ensuring you explore and shop only from trusted sources.
When you're ready to buy, the Skin Smart. Shop offers a seamless, authentic shopping experience with top-tier skincare brands sourced directly from trusted distributors.
With Skin Smart., every recommendation and purchase is backed by expert knowledge and authenticity-helping you build the perfect skincare routine with confidence.
Your skin. Your routine. Your Smart choice.
Do you ship internationally?
Yes, we currently ship to KSA, the MENA region, the USA, and the UK. If you do not see your country listed, please reach out to us via email at info@skinsmart.io or WhatsApp at 00966555031750, and we will do our best to accommodate your request.
Wrong Address or Non-Response
Important Shipping Policy: In the event that your order cannot be delivered due to a lack of response from you or an incorrect address or phone number, and the parcel is returned to our facility, you will be responsible for paying the shipping fee again. This is necessary as we incur additional costs to reship your order. Please understand that you cannot cancel the order or refuse acceptance based on the requirement to pay the additional shipping fee.
When should I expect my order to be delivered?
We use Express Delivery Service through our trusted local and international courier partners, including Aramex, FedEx, and DHL. All orders are tracked.
If we receive your order before 11 AM KSA time (8:00 AM GMT), it will be processed and picked up by our courier partner the same day. For deliveries:
- In KSA: Expect delivery within 4-6 business days.
- In the GCC/MENA region: Expect delivery within 5-8 business days.
- In the USA & UK: Expect delivery within 7-10 business days.